{"id":11,"date":"2026-05-11T19:10:06","date_gmt":"2026-05-11T19:10:06","guid":{"rendered":"https:\/\/artbyruhi.ca\/?page_id=11"},"modified":"2026-06-12T19:43:57","modified_gmt":"2026-06-12T19:43:57","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/artbyruhi.ca\/fr_ca\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-461897f4 wp-block-group-is-layout-flex\"><nav class=\"is-responsive wp-block-navigation is-layout-flex wp-block-navigation-is-layout-flex\" aria-label=\"Header menu 3\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" aria-label=\"Ouvrir le menu\" class=\"wp-block-navigation__responsive-container-open\" \n\t\t\t\tdata-wp-on--click=\"actions.openMenuOnClick\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t><svg width=\"24\" height=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 7.5h16v1.5H4z\"><\/path><path d=\"M4 15h16v1.5H4z\"><\/path><\/svg><\/button>\n\t\t\t\t<div class=\"wp-block-navigation__responsive-container\"  id=\"modal-1\" \n\t\t\t\tdata-wp-class--has-modal-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-class--is-menu-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-watch=\"callbacks.initMenu\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t\tdata-wp-on--focusout=\"actions.handleMenuFocusout\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t>\n\t\t\t\t\t<div class=\"wp-block-navigation__responsive-close\" tabindex=\"-1\">\n\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-dialog\" \n\t\t\t\tdata-wp-bind--aria-modal=\"state.ariaModal\"\n\t\t\t\tdata-wp-bind--aria-label=\"state.ariaLabel\"\n\t\t\t\tdata-wp-bind--role=\"state.roleAttribute\"\n\t\t\t>\n\t\t\t\t\t\t\t<button aria-label=\"Fermer le menu\" class=\"wp-block-navigation__responsive-container-close\" \n\t\t\t\tdata-wp-on--click=\"actions.closeMenuOnClick\"\n\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m13.06 12 6.47-6.47-1.06-1.06L12 10.94 5.53 4.47 4.47 5.53 10.94 12l-6.47 6.47 1.06 1.06L12 13.06l6.47 6.47 1.06-1.06L13.06 12Z\"><\/path><\/svg><\/button>\n\t\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-container-content\" \n\t\t\t\tdata-wp-watch=\"callbacks.focusFirstElement\"\n\t\t\t id=\"modal-1-content\">\n\t\t\t\t\t\t\t\t<ul class=\"wp-block-navigation__container is-responsive wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/postcards-2\/\"><span class=\"wp-block-navigation-item__label\">Postcards<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/magnets\/\"><span class=\"wp-block-navigation-item__label\">Magnets<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/stickers\/\"><span class=\"wp-block-navigation-item__label\">Stickers<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/prints\/\"><span class=\"wp-block-navigation-item__label\">Prints<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/cards\/\"><span class=\"wp-block-navigation-item__label\">Cards<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/handmade\/\"><span class=\"wp-block-navigation-item__label\">Handmade<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/about-me\/\"><span class=\"wp-block-navigation-item__label\">About Me<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/wholesale\/\"><span class=\"wp-block-navigation-item__label\"><strong>Wholesale<\/strong><\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/artbyruhi.ca\/fr_ca\/contact\/\"><span class=\"wp-block-navigation-item__label\">Contact<\/span><\/a><\/li><\/ul>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav>\n\n\n<div style=\"height:100px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-6388d5dc\"><\/div>\n\n\n<div data-block-name=\"woocommerce\/cart-link\" class=\"wp-block-woocommerce-cart-link\"><a class=\"wc-block-cart-link\" href=\"https:\/\/artbyruhi.ca\/fr_ca\/shopping-cart\/\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" class=\"wc-block-mini-cart__icon\" viewbox=\"0 0 32 32\"><circle cx=\"12.667\" cy=\"24.667\" r=\"2\"\/><circle cx=\"23.333\" cy=\"24.667\" r=\"2\"\/><path fill-rule=\"evenodd\" d=\"M9.285 10.036a1 1 0 0 1 .776-.37h15.272a1 1 0 0 1 .99 1.142l-1.333 9.333A1 1 0 0 1 24 21H12a1 1 0 0 1-.98-.797L9.083 10.87a1 1 0 0 1 .203-.834m2.005 1.63L12.814 19h10.319l1.047-7.333z\" clip-rule=\"evenodd\"\/><path fill-rule=\"evenodd\" d=\"M5.667 6.667a1 1 0 0 1 1-1h2.666a1 1 0 0 1 .984.82l.727 4a1 1 0 1 1-1.967.359l-.578-3.18H6.667a1 1 0 0 1-1-1\" clip-rule=\"evenodd\"\/><\/svg><span class=\"wc-block-cart-link__text\" data-no-translation=\"\" data-trp-gettext=\"\">Panier<\/span><\/a><\/div>\n\n\t\t<div data-block-name=\"woocommerce\/customer-account\" data-icon-class=\"wc-block-customer-account__account-icon\"\n\t\t\tclass=\"wp-block-woocommerce-customer-account\"\n\t\t\tstyle=\"\"\n\t\t>\t\n\t\t\t<a\n\t\t\t\tclass=\"wc-block-customer-account__link\"\n\t\t\t\thref=\"https:\/\/artbyruhi.ca\/fr_ca\/my-account\/\"\n\t\t\t\t\t\t\t>\n\t\t\t\t<svg class=\"wc-block-customer-account__account-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"-5 -5 25 25\">\n\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.00009 8.34785C10.3096 8.34785 12.1819 6.47909 12.1819 4.17393C12.1819 1.86876 10.3096 0 8.00009 0C5.69055 0 3.81824 1.86876 3.81824 4.17393C3.81824 6.47909 5.69055 8.34785 8.00009 8.34785ZM0.333496 15.6522C0.333496 15.8444 0.489412 16 0.681933 16H15.3184C15.5109 16 15.6668 15.8444 15.6668 15.6522V14.9565C15.6668 12.1428 13.7821 9.73911 10.0912 9.73911H5.90931C2.21828 9.73911 0.333645 12.1428 0.333645 14.9565L0.333496 15.6522Z\" fill=\"currentColor\" \/>\n\t\t<\/svg>\t\t\t\t<span class=\"label\" data-no-translation=\"\" data-trp-gettext=\"\">Connexion<\/span>\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n<div data-block-name=\"woocommerce\/breadcrumbs\" class=\"woocommerce wp-block-breadcrumbs wc-block-breadcrumbs alignwide has-font-size has-small-font-size\" style=\"  \"><nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Accueil<\/nav><\/div>\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We hope you love your order \ud83d\udc8c If there is an issue with your purchase, please contact us within 14 days of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, items must be unused, in their original condition, and returned in original packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of small-batch and handmade items, sale items and custom orders are final sale.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">nce your return is received and inspected, we will notify you regarding the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, refunds will be issued to the original payment method within a few business days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <strong><strong>artbyruhi.ca@gmail.com<\/strong><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they arrive damaged or incorrect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need an exchange, please contact us at\u00a0<strong><strong>artbyruhi.ca@gmail.com<\/strong><\/strong> with photos of the item and packaging.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of returned items.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at <strong>artbyruhi.ca@gmail.com<\/strong> for questions related to refunds and returns.<\/p>","protected":false},"excerpt":{"rendered":"<p>Overview We hope you love your order \ud83d\udc8c If there is an issue with your purchase, please contact us within 14 days of delivery. To [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","_wholesalex wsx-wholesalex-product"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/artbyruhi.ca\/fr_ca\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/artbyruhi.ca\/fr_ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artbyruhi.ca\/fr_ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artbyruhi.ca\/fr_ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artbyruhi.ca\/fr_ca\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":4,"href":"https:\/\/artbyruhi.ca\/fr_ca\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":530,"href":"https:\/\/artbyruhi.ca\/fr_ca\/wp-json\/wp\/v2\/pages\/11\/revisions\/530"}],"wp:attachment":[{"href":"https:\/\/artbyruhi.ca\/fr_ca\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}